Thames Water “drop-in” for traders seeking compensation
Thames Water are to hold a “drop in” session at Morrison’s car park, Brentford High Street, on Thursday, October 14, from 2pm to 7pm
As will be aware, two separate incidents involving a burst Thames Water main occurred in Isleworth and Brentford recently. The company apologises for the inconvenience that these events caused and also for the impact on water supplies and disruption to local services.
There was also disruption to local traffic both at the time of the incidents and on each occasion for several days afterwards as repairs were carried out both to the main and the damaged roads.
Concern has been expressed amongst local traders, particularly on Brentford High Street, relating to the impact on business as a result of the road closures and diversions and Thames Water has received enquiries regarding possible compensation for this loss of trade.
As a result Thames Water wishes to clarify the process for claiming compensation under these circumstances.
Copies of the Claims Liability and the Claims Process forms can be obtained by contacting Thames Water on 0845 9200 800 or at customer.feedback@thameswater.co.uk A translation service is also available for non-English speakers.
Further information on Thames Water’s loss of profits policy can be obtained from the following link to the company’s website. http://www.thameswater.co.uk/cps/rde/xchg/corp/hs.xsl/8388.htm
In addition, Thames Water will be holding a “drop in” session at Morrison’s car park, Brentford High Street, on Thursday, October 14, from 2pm to 7pm where Thames Water staff will be on hand to answer any questions regarding the claims process and the criteria for making a claim. Copies of the claim form will also be available to take away.
It is important to note that confirmation cannot be given at this stage that every claim will be settled since Thames Water is required to consider strict criteria and ask for supporting documentation which substantiates loss of earnings.
In order to submit a claim, traders will usually need to supply:
a) Proof of weekly trading figures for the period leading up to the water main repair works (minimum 6 months although 2 / 3 years preferable)
b ) VAT returns where applicable
c) Audited accounts demonstrating the level of gross profit attributable to the business
The company also has to consider the proximity of the business in relation to where the water main repair works were carried out.
If you have any further queries, please contact Thames Water Customer Services using the details above.